Synology walks back

Back in April, it was reported that Synology required their own branded drives in their NAS. Drives that are not even made by them but by Toshiba, but sold at a premium for aboslutely no reason. Turns out it cost them literally as when you shit on your customers they don’t take it lightly.

Guru3D reports that Synology Reverses Policy Banning Third-Party HDDs After NAS sales plummet:

Synology has backtracked on one of its most unpopular decisions in years. After seeing NAS sales plummet in 2025, the company has decided to lift restrictions that forced users to buy its own Synology hard drives.

So:

Now, with the release of DSM 7.3, Synology has quietly walked the policy back.

Quietly. They wouldn’t want to admit wrongdoing here. I’m sure the executive who made the decision has been promoted, and then promoted again for reverting it and saving the company.

And I wonder if there is a relation with the fact I have seen more “sponsored” YouTube video by a Chinese company about their NAS, with the claim that they invented it.¹

Synology broke trust with their users and likely has a lot of work to gain it back. They are on my don’t buy list.