Chatbot advice

What if a Chatbot that act as customer service gives you wrong advice? Is the company require to honour it? Turns out for Air Canada, they where as per the court.

Now what it it’s your own government tax office?

Unpublished tells us The CRA spent $18M on ‘Charlie,’ a new tax information chatbot that is wrong most of the time:

The Canada Revenue Agency paid $18 million for a chatbot the auditor general says gave her team the wrong answer 66 per cent of the time.

So 66% of the time it gave wrong advice. What if you used this advice to file your taxes? Who is responsible the error? The CRA or you? My guess is that until a long battle in court rules otherwise, it will be you.

This is just a another addition to the unfairness of the taxation system. One, since you can’t afford an accountant, where you get broken advice from a bot because the Government austerity, and they deem it your responsibility to get the very complex tax code right. It would be so much easier to simplify the tax code and tax the rich.